Paul Herdsman knows all of the challenges that come with building and keeping up with a successful company. Paul knows that it takes knowledge, hard work, and the kind of focus that remains whether times are good or bad. As the co-founder and chief operating officer of NICE Global, Paul Herdsman helps other businesses to offer a higher quality of services and customer service to their customers. Herdsman calls Florida his home but helped to put together NICE Global in Montego Bay, Jamaica. He did so without any prior experience and learned a lot in the process.
NICE Global works with companies to help them retain customers, lower their overhead, and to increase the amount of money they earn, and Paul Herdsman works to ensure that the company’s daily operations run smooth and efficiently. By offering companies excellent customer service outsourcing, tech support; including support services after regular business hours, outsourced email services, and much more, NICE Global helps to impress their customers. One of the most helpful services NICE offers is a live voice on the other end instead of a machine, which only frustrates customers who are hoping to receive help from a real person. Find More Information Here.
Paul Herdsman believes that solid companies start with a solid company culture, and this means that team members need to feel like they are a part of a family. He also suggests that companies invest in long-term employees rather than people who are just there to temporarily fill in a position. This saves money and also gives customers a regular, friendly face or voice they are used to dealing with. Herdsman also recommends that companies reward their employees for their performance and that these rewards should focus on the kind of behavior or completed tasks that contribute to the bottom line of the company. Paul Herdsman’s corporate wisdom is shared through his article “Lessons from Entrepreneur Paul Herdsman”, where he gives six lessons: create culture, invest in the players, reward employees for performing well, understand everyone’s position, find the best people, solve a problem for clients.